Some of our T&Cs have change. We kindly ask that you read our 'what to expect page' before booking or planning any treatments.

Terms and Conditions- These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

  • Before booking and treatments all guests must ensure they have read and understood the T&Cs including the cancellation policy.

  • For information about allergens please contact a member of staff. We work in an environment where allergens are handled and while we try to keep things separate, we cannot guarantee that any item is allergen-free

  • Do not attend an appointment if you or anyone in your household/bubble has been unwell in the last 2 weeks

  • To help us deal with your booking and treatment more efficiently, please inform us of any previous history when booking or replying to us. Some treatments may have contraindications if you are undergoing any medical therapy, taking any prescribed medicines or you are pregnant, please speak to your therapist before your treatment, or contact us for further advice and information.

  • If you are having a Pedicure treatment, please bring flip flops.

  • Please advise when booking Manicure, Pedicure, and Gel treatments if you have existing gel overlays.

  • We are not able to offer Manicure, Pedicure, and Gel treatments if you have Acrylic or Shellac overlays and we do not offer a removal service for either product.

  • Should we have to remove polish in order to carry out your treatment an additional £3.50 will be added and your treatment time may be affected or when necessary will need to be rescheduled.

  • If you are booking any tinting service you will require a patch test 24 hours before.

  • Where circumstances are beyond our control, there may be times when your chosen therapist is not available.

  • Loyalty cards are valid for 6 months only. Max. 3 loyalty cards per person. Lost cards will not be replaced

  • WHGC may use the suite Tue-Friday. Membership offers do not apply. Appointments booked outside of these days will be cancelled automatically and may affect your membership eligibility. 

  • Whilst we try our best to validate all eligibility, we trust in our Partners and Members to use our facilities honestly and in line with our T&Cs, so that we can continue to offer our subsidised services to all.


  • If you’re a Partner in the John Lewis Partnership all you need is a valid Partner Discount Card and you can make use of our Serenity facilities, including access to The Odney Club, it’s grounds and you can also bring up to two-day guests.

  • If you’re a Member of The Odney Club,  you can not only use Serenity but also make the most of our exclusive monthly offers. You are also entitled to bring four guests.

  • If you have purchased a Serenity Membership you are able to visit us Tuesday to Friday and can use all of Serenity’s facilities. 

  • Serenity Therapy Suite has the right to only accept vouchers deemed valid by the business. It is the recipient's responsibility to ensure vouchers are valid before booking a treatment.

  • Vouchers: cannot be split, transferred, or exchanged for cash or credit. No resells. Treatment is redeemable once, at Odney Serenity only.  Not to be used in conjunction with any other offer. Lost vouchers will not be replaced.

  • Please ensure you (and your guests) are eligible to use Serenity Therapy Suite. On arrival, we will ask to see the relevant Partner or membership card. Failure to present when requested may result in us cancelling your appointment and you receiving cancellation charges.

  • Serenity Therapy Suite reserves the right to check eligibility (both Serenity and Partnership) at any time.

Cancellation Policy

  • A 100% charge may be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time.

  • Late arrival will shorten your treatment time or when necessary will need to be rescheduled.

© 2020 by The Odney Club, part of the John Lewis Partnership

Terms and conditions