WHAT TO EXPECT | Serenityodney

Bookings & Treatments

To accommodate social distancing in the workplace, we’re only able to take bookings online

Visits will be by appointment only

No one else can attend your appointment with you, you must turn up alone - No children, guests, etc.

For now, please bring a water bottle. We aren't able to offer refreshments or a waiting area.

No group bookings at this time

Arrival & Timings

Please do not arrive early. 5 minutes before is fine

Do not attend an appointment if you or anyone in your household/bubble has been unwell in the last 2 weeks

Please let us know if you can’t make your appointment. Our cancellation policy may apply

Once your treatment is over please leave promptly to allow us time to clean & sanitise between guests

PPE & Hygiene

Our team will be wearing masks, visors & other PPE

Please observe 'HANDS, FACE SPACE'

Our bathroom facilities are restricted. If required please use those located by the Manor Bar before arriving

We kindly ask you to shower before arriving (e.g. arriving having just exercised)

Personal Care

Please keep personal belongings to a minimum

Phones must not be touched throughout your appointment

For body treatments please wear easy to remove clothing

For pedicure treatments please come & leave wearing flip flops

Please remove all nail polish beforehand treatment. Your appointment may be shortened if we need to remove polish

For Your Information

Due to new ways of working our phone lines won’t always be available

If you need us though don’t worry, we’re still on hand to help

For all queries, we recommend emailing

We thank you for your understanding

Our opening hours haven’t changed. Find them here

Payment

Serenity will continue to be cashless

To make things a little easier & safer for everyone, we’ll be asking you to make your payment before your treatment

We’ve committed to extending all vouchers to cover our closure and restrictions

Paper vouchers are no longer sold or accepted

Some vouchers may be extended to cover our closure period- please get in touch