Bookings & Treatments

 

To accommodate social distancing in the workplace, we’re only able to take bookings online 

Visits will be by appointment only

 

No one else can attend your appointment with you, you must turn up alone - No children, guests, etc.

For now, please bring a water bottle. We aren't able to offer refreshments or a waiting area.

No group bookings at this time

Arrival & Timings

 

Please do not arrive early. 5 minutes before is fine

Do not attend an appointment if you or anyone in your household/bubble has been unwell in the last 2 weeks

Please let us know if you can’t make your appointment. Our cancellation policy may apply

Once your treatment is over please leave promptly to allow us time to clean & sanitise between guests 

PPE & Hygiene

 

Our team will be wearing masks, visors & other PPE

Please observe 'HANDS, FACE SPACE'

Our bathroom facilities are restricted. If required please use those located by the Manor Bar before arriving

We kindly ask you to shower before arriving (e.g. arriving having just exercised) 

Personal Care

 

Please keep personal belongings to a minimum

Phones must not be touched throughout your appointment

For body treatments please wear easy to remove clothing 

For pedicure treatments please come & leave wearing flip flops

Please remove all nail polish beforehand treatment. Your appointment may be shortened if we need to remove polish

For Your Information

 

Due to new ways of working our phone lines won’t always be available

If you need us though don’t worry, we’re still on hand to help

For all queries, we recommend emailing 

serenity.odney@johnlewis.co.uk

We thank you for your understanding

Our opening hours haven’t changed. Find them here

Payment

 

Serenity will continue to be cashless

To make things a little easier & safer for everyone, we’ll be asking you to make your payment before your treatment

We’ve committed to extending all vouchers to cover our closure and restrictions

 

Paper vouchers will not be

accepted from

 1 November 2020

(previously June 2020) Vouchers will be extended to cover our closure period

© 2020 by The Odney Club, part of the John Lewis Partnership
 

Terms and conditions